Refund policy

Refund & Return Policy

At Azelka, we take pride in delivering thoughtfully designed pieces crafted for everyday elegance. If you are not completely satisfied with your purchase, our returns process is transparent, secure, and straightforward.

30-Day Return Window

You have 30 days from the date your tracking status confirms delivery to initiate a return.

To qualify for a refund or exchange:

  • Items must be in their original condition: unworn, unused, unwashed, and free of perfumes or marks.
  • All original tags, protective packaging, pouches, and gift boxes must be intact.
  • An order confirmation number or proof of purchase is required.

Return Shipping Facility & Address

To guarantee proper tracking, inspection, and timely refund processing, all returns must be sent directly to our designated logistics center:

Recipient / Consignee: Azelka Returns Department
Reference / RMA: [Insert Your RMA Number Here]
Address Line 1: [INSERT_STREET_ADDRESS_HERE, e.g., No. 171 Dongming Rd N]
Address Line 2: [INSERT_DISTRICT_OR_SUITE_HERE, e.g., Jinshui Dist.]
City: [INSERT_CITY_HERE, e.g., Zhengzhou]
State / Province: [INSERT_STATE_PROVINCE_HERE, e.g., Henan]
Postal Code: [INSERT_POSTAL_CODE_HERE, e.g., 450008]
Country: [INSERT_COUNTRY_HERE, e.g., China]

Notice: Unauthorized returns or packages sent back to the address on the initial shipping label without prior approval cannot be tracked, accepted, or refunded.

Step-by-Step Return Process (RMA)

  1. Submit Request: Contact our care team at support@azelka.com within 30 days of delivery. Include your order number, reason for return, and clear photographs of the product and its packaging.
  2. Obtain RMA Number: Once approved, our team will provide a Return Merchandise Authorization (RMA) number and detailed packing instructions.
  3. Dispatch Package: Pack the item securely, mark the RMA number clearly on the outer carton, and ship the package using a reliable carrier with door-to-door tracking.
  4. Share Tracking: Email the carrier name and tracking number to support@azelka.com.

Shipping Costs for Returns

  • Defective, Damaged, or Incorrect Items: If your order arrives broken, defective, or incorrect, Azelka will cover the return postage or provide a free replacement upon photo/video verification.
  • Customer Preference (Size, Fit, Change of Mind):Customers are responsible for the return postage fees and any applicable cross-border transit costs unless otherwise stated during a promotion.

Processing & Refunds

Once your return is received and inspected at our facility (typically within 3–5 business days), we will send you an email confirmation. Approved refunds will be automatically credited to your original payment method within 5–10 business days.