Shipping Policy

Thank you for choosing Azelka. We are dedicated to ensuring your orders are processed carefully and delivered reliably worldwide.

Order Processing Time

• All standard orders are processed and verified within 1–3 business days (Monday to Friday, excluding holidays).
• Orders placed during weekends or promotional peak periods will be scheduled for processing the following business day.
• Once dispatched, you will receive an automatic Shipping Confirmation email containing your active tracking number.

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Shipping Times & Estimates

We partner with specialized air couriers and major national postal operators to ensure balanced speed and secure transit.

Shipping Option	Destination	Estimated Delivery Time	Cost
Standard Tracked Shipping	United States / Canada	7–14 Business Days	Free on orders over $50 / $4.99 standard
Standard International	UK / Australia / EU	8–15 Business Days	Calculated at checkout
Express Courier	Global Select	5–8 Business Days	Available at checkout

Note: Delivery estimates begin after the order has been dispatched. Occasional carrier delays may occur during customs clearance, severe weather events, or major holiday surges.

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Order Tracking

You can track your package 24/7. Tracking numbers become active and show scanned updates within 48–72 hours after dispatch. If your tracking number shows no status after 4 business days, please contact support@azelka.com.

Customs, Duties, and Import Taxes

• Orders are shipped on a Delivered Duty Unpaid (DDU/DAP) basis unless stated otherwise.
• Customers are responsible for any applicable local customs fees, import duties, tariffs, or regional clearance taxes that may be assessed by their domestic customs authorities.

Undeliverable & Returned Packages

Please ensure your shipping address is accurate and complete upon checkout. Azelka is not responsible for packages delivered incorrectly or returned due to an incomplete, invalid, or outdated address provided by the customer.